Modern chatbots are the software development equivalent of “Please listen carefully as our options have changed. Press 1 to…”
They aren’t technically challenging, they aren’t very interesting, and within a decade they will have been replaced by a button that doesn’t work.
No, I don’t want to talk to a human being.
Yes, I’d much rather just text my request.
But it would be so much easier to just hit one of half-dozen buttons and be done with it.
Unless your process walkthrough pipeline is deep, chat interfaces do not make much sense.