Product triage

How can you differentiate between unconstrained, destructive trolling and insightful, constructive criticism?

If you pay attention to all feedback, nothing happens because you’re too busy responding or pulled in too many directions at once until you please nobody.

If you ignore all feedback you create in a vacuum, and learn nothing at all from how to improve your product or what your audience wants.

The valuable skill we have to learn, if we build products for anybody but ourselves, is filtering – figuring out what voices and opinions to listen to, and which to ignore.

It’s okay to gather all opinions and feedback, but like medical patients in an emergency room; triaging the important stuff from the not so important stuff.