Deep processes require deep reasoning

Modern chatbots are the software development equivalent of “Please listen carefully as our options have changed. Press 1 to…”

They aren’t technically challenging, they aren’t very interesting, and within a decade they will have been replaced by a button that doesn’t work.

No, I don’t want to talk to a human being.

Yes, I’d much rather just text my request.

But it would be so much easier to just hit one of half-dozen buttons and be done with it.

Unless your process walkthrough pipeline is deep, chat interfaces do not make much sense.