Have Or Have Not

“Do you ship to California?” I asked.

And the response was “We won’t ship to California. We’ve never done that.”

And then they hung up.

You don’t?

Or you won’t?

Or you haven’t?

Don’t, won’t and haven’t are three words you need to purge from your vocabulary when talking to customers.

Customers always go with “Do. Will. And we’ll figure it out.”